You do not need to know the right hospital, department, or service before you contact us. Tell us what you are trying to arrange, and we will help you figure out the practical next step.
Start with what you’re trying to do. You can tell us a little about your situation first — you don’t need to send every medical record or choose a hospital before getting in touch.
Already coming to China? If you have never had a proper health check before, you can use one morning to get one done. Tell us your city, travel dates, and what you would like to check.
Plan a Health Check Explore Health Checks →Have a specialist, department, or hospital in mind? We can help with the practical side of arranging the visit.
Request a Hospital Appointment Find a Doctor →For cancer and other complex cases, we can help organize the information and approach relevant hospitals within an agreed scope.
Discuss a Medical Case Explore Treatments →Start with a treatment, a specialist, a hospital, or a wellness stay. Explore the information available, then contact us when you need help arranging the next step.
Explore treatment options, care pathways, and practical information for planning care in China.
Explore TreatmentsExplore doctor profiles, specialties, and hospital affiliations to prepare for a consultation.
Find a DoctorExplore hospitals by city and specialty to plan your visit.
Find a HospitalHealth-check retreats in China with hotel stay, airport transfers, and an English-speaking interpreter.
Explore Wellness Stay
Founder and healthcare coordinator
“When you contact China Care, you are talking to me. I will help you understand the practical next step before you make travel plans or decide what to book.”
I am not a doctor, and China Care does not make medical decisions. I help international visitors navigate the practical side of healthcare in China — finding the right place to start, arranging visits, and helping with the details around them.
I can help identify hospitals or facilities that may be worth approaching based on relevant experience and practical fit. The treating hospital and specialist decide whether to review or accept a case, and they make all clinical decisions.
Message China CareWe will explain the next step and the scope of our help before any paid coordination begins. Hospital and medical fees are separate.
Tell Xiaoyue what you need and what information you already have. This is not a medical opinion or a clinical eligibility decision.
Hospital Access, Case Coordination, In-Person Support, or Full Service each have a defined purpose and published fee.
Before formal outreach or coordination, you see the service scope, payment timing, and any separate third-party costs.
Consultations, tests, admission, and treatment are confirmed and collected directly by the treating institution.
You may not know which hospital, department, or city is practical for an international patient to approach.
China Care can help organise a practical shortlist or one known hospital route within the service you choose. The institution still decides whether it can review the case.
It can be difficult to know what records, appointment details, and practical arrangements matter before travel.
China Care can organise the records and practical details included in the written scope, then help you understand what the hospital has confirmed.
A treatment price, hospital charge, travel cost, and coordination fee can be easy to confuse when they are discussed together.
China Care fees are separate from hospital charges. The treating institution confirms its own medical costs directly before you decide whether to proceed.
The path depends on whether you need a health check, a known hospital appointment, or help exploring options for a complex case.
Start with a short description, your city or country if relevant, and what you want to understand. You do not need to send every record at once.
China Care explains whether a health-check booking, Hospital Access, Case Coordination, In-Person Support, or another agreed service is the practical next step.
Before China Care begins hospital or facility outreach, the scope, fee, payment timing, and separate third-party costs are confirmed in writing.
The treating institution decides whether it can review or accept a case, and confirms clinical suitability, treatment options, timing, and its own medical charges.
If you are only exploring your options, start with the basics. Tell Xiaoyue the main problem, what you hope to understand, and whether you already have reports. She can explain what information is actually useful before you spend time gathering a full set of records.
Read our Privacy Policy →Still unsure? You can start with one question on WhatsApp. You do not need to know the right hospital or service before you contact us.
It is a chance to explain what you need, ask practical questions, and understand what kind of China Care help may fit. It is not a medical diagnosis, treatment recommendation, clinical eligibility decision, or confirmation that a hospital will accept a case.
The treating hospital and specialist decide whether they can review or accept a case, as well as clinical suitability, treatment recommendations, admission, medical risks, and hospital charges. China Care helps with agreed access and communication.
China Care charges separately for defined coordination work. Hospitals and facilities quote and collect their own consultation, test, admission, medication, and treatment costs directly. See service fees and payment boundaries.
Case Coordination is for a complex case when you need help deciding which hospitals or facilities are worth approaching first. It includes record organisation, matching and outreach to up to two agreed institutions, and a practical next-step summary within the agreed scope.
No. China Care does not arrange visa applications or issue invitation letters. Visa requirements and entry decisions are determined by the relevant authorities and should be confirmed with the appropriate embassy, visa center, or immigration authority.
For participating health-check centers, China Care confirms the current package, center, date, availability, published rate, appointment option and booking details before payment. Advance payment is required to secure the confirmed partner package, and China Care collects the payment directly.
The hospital or facility decides whether it can review or accept a case. Once agreed coordination has begun, China Care service fees are non-refundable because the agreed record organisation, communication, and outreach work has already been completed within scope. We explain the response and practical next step available.
Send Xiaoyue a simple message about what you’re trying to arrange. You don’t need to have everything figured out first.